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Customer Service

  • Delivery

    Ace Flowers only excepts orders online for Newport, South Wales. However, we will do our best to accommodate bigger distances so therefore please give us a call.

    All deliveries will be made between 8am and 530pm on day of delivery, however Weddings and Funerals have a specific time frame and therefore special times will be taken for these orders. 

    PLEASE NOTE FOR SAME DAY DELIVERY ALL ORDERS MUST BE IN BEFORE 12 MIDDAY OF ORDER DATE.

    WE DO NOT DELIVER ON SUNDAYS*AND BANK HOLIDAYS(New Years day,Easter Sunday,May Day,Spring Bank holiday,August Bank holiday,Christmas Day,And Boxing day)

    *Mothering Sunday, *Valentines Day, *Christmas Eve: -  Where these may occure on a Sunday we will endeavour to accommodate your orders for these days.

    Our gifts are individually made and delivered. So, while orders may be canceled upon request with reasonable notice, cancellations may not be possible in some cases when items are already en route. If a recipient refuses to accept a delivery for some reason and/or an item needs to be redelivered to an alternate delivery address, a reasonable delivery charge may apply. Please keep in mind, however, we can not be responsible for circumstances beyond our control. For example, some floral deliveries can be delayed due to incomplete or incorrect delivery information, no one being available to accept a package when we first deliver, a patient being discharged from a hospital, server storm conditions, or other unforeseen factors. In such cases, we always do our best to reschedule delivery as soon as possible and contact the sender or recipient as needed. Of course, your assistance in providing complete and accurate delivery information, including the recipient's phone number, is very important, too.

  • Privacy & Security

    Ace Flowers reserves the right to reject any order that we deem questionable, possibly fraudulent, or for which customer payment information can not be verified with the appropriate credit card issuer. Please see our Privacy Policy.

  • Returns & Replacements

    Due to the nature of the products we sell we do not offer returns.

    Ace Flowers strives to make sending flowers fast, simple, and worry free by providing the best customer service available. It is our belief, as a professional flower shop, we understand and appreciate the concerns of our customers. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed.Your satisfaction is our top priority. If for any reason you, or the recipient of your gift, is not completely satisfied with any of our products, please contact us promptly (we advise within one working day), and we will be glad to provide an appropriate adjustment, replacement, or refund, depending on the particular situation. Please also keep in mind flowers and plants are perishable gifts. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided. Refunds and replacements may not be possible after an item's useful life, and are at the discretion of the management.

    We strive to fill each order as closely as possible, so please be as specific as possible with your orders. If a container, certain flowers, or other items are unavailable, reasonable substitutions may be made in order to expedite delivery of a similar gift of equal or greater value.

    Should you order multiple items unintentionally or submit a duplicate order in error, please contact us during our business hours, so we can facilitate any necessary changes. While we review each order and make every effort to confirm details if questions arise, we can not be responsible for customer order submission errors unless we receive timely notification.

  • Extra Gifts

    Ace Flowers offers the additional products in addition to flower arrangements. While we will make every reasonable effort to obtain the additional gifts tof your choice the company reserves the right to subsitute materials in the event that stock is not avaliable.

  • Payment, Pricing & Promotions

    All payments are made using Paypal.

    Pricing & Promotions are subject to change.

  • Viewing Orders

    You can view your Orders via your Account Section.

  • Updating Account Information

    You can update your Account Information via your Account Section.

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